We’ve built the new MarTrust Account with a fresh new experience for you, as the provider supporting the old MarTrust E-Wallet is closing their business.
We have created the new MarTrust Account in partnership with Monavate Limited, an e-money institution regulated by the UK’s Financial Conduct Authority (“FCA”).
Your new MarTrust Account is a free account to enable you to receive your pay and take control of your bank transfers home. You can hold funds in the multi-currency account and instantly access them with a globally accepted new MarTrust Debit Mastercard. Save money with cheaper FX, low-cost fees and our free crew colleague transfers.
We need to switch your salary from the old MarTrust E-Wallet to the new MarTrust Account. Please claim your new MarTrust Account as soon as possible, so that you’re ready.
To avoid any disruption to your pay you must ensure your new MarTrust Account is claimed by 30 June 2024. We’ll start switching salary in the coming weeks to the new MarTrust Accounts, and no salary will be sent to old MarTrust E-Wallets after the end of June.
To celebrate the launch of the new MarTrust Account, you’ll enjoy free bank transfers home using your new MarTrust Account until 30 June 2024 (FX fees apply).
From 17 July 2024, you can no longer add funds to your old MarTrust E-Wallet. Your old MarTrust E-Wallet will be closed on 30 September 2024.
An email with your unique invite link has been sent to the email address you have registered with your old MarTrust E-Wallet. The email has been sent from [email protected].
If you haven’t received your invite, please contact our support team on [email protected].
The unique invite link in the email will take you into our easy set-up process. For additional security you will need to verify your date of birth and set your new password.
Once in your new MarTrust Account you can set-up your send money beneficiary details, ready for when you get paid. Old beneficiary details from your old MarTrust E-Wallet are not being automatically transferred.
If you need to update any of your personal details please get in touch with our support team on [email protected].
Once you’ve claimed your new MarTrust Account, your salary will be switched over to your new MarTrust Account in the coming weeks, as we work with your employer to onboard everyone to their new MarTrust Accounts.
You will access your new MarTrust Account by logging in to account.martrust.com. We recommend that you save it as a shortcut on your mobile or desktop. Mobile Apps will also be coming soon.
Your new MarTrust Account comes with a free new MarTrust Debit Mastercard in an exciting new design.
Your new MarTrust Debit Mastercard will be delivered via your employer from the start of July. You can continue to use your existing card in the meantime and can load it until 17th July 2024 by sending money for free back to your old MarTrust E-Wallet.
The new MarTrust Debit Mastercard should also work in some instances when the old Prepaid card may have not been accepted, such as hotel rooms, hire cars or when on a plane.
MarTrust cannot provide new MarTrust Debit Mastercards directly to crew.
For a period, you will be able to use both the old MarTrust E-Wallet and your new MarTrust Account. This allows you to continue using your existing card while you wait for your new one.
We won’t automatically move your funds when you claim your new MarTrust Account, as you may wish to keep some money to spend on the existing card. You can load your existing card until the 17 July 2024 by sending money for free back to your old MarTrust E-Wallet.
In July, you will be able to move your funds from your old MarTrust E-Wallet to your new MarTrust Account at no charge.
We’ll start switching salary in the coming weeks to the new MarTrust Accounts and no pay will be sent to old MarTrust E-Wallets after the end of June. We are working with employers, and you do not need to do anything.
You will be notified by email when your first salary is sent to your new MarTrust Account.
If your pay switches before you’ve received your new MarTrust Debit Mastercard then you can continue to use your existing card in the meantime and can load it until the 17 July 2024 by sending money for free back to your old MarTrust E-Wallet.
You will receive an invite for your new MarTrust Account and can set-up your new MarTrust Account. We can only deliver new MarTrust Debit Mastercards through employers that support MarTrust.
Your old MarTrust E-Wallet and existing card will continue to work until 30th September 2024, and you will need to transfer remaining funds to your new MarTrust Account or send to your bank account before that date.
We’re restarting new MarTrust Account openings in June, so please get in touch with your employer to request your new MarTrust Account.
The new MarTrust account has been designed with bank-grade security. The funds in your new MarTrust Account are held by Monavate, an e-money institution regulated by the FCA (Registration Number 12472532) with funds safeguarded with leading global bank, JP Morgan.
MarTrust undergoes regular outside security testing and is subject to the security requirements mandated by the FCA.
The first version of this account is fresh new mobile web experience, with dedicated apps coming soon. This allows us to give you access as early as possible, without the need for lots of new app versions to be downloaded.
To celebrate the launch of the new MarTrust Crew Account, you’ll enjoy free bank transfers home in the new MarTrust Account until 30 June 2024 (FX fees apply). From 1 July 2024, bank transfers will be charged at a new, lower price, of $5 per transfer.
You will continue to benefit from our 2 free ATM withdrawals each month with the same card fees as the old E-Wallet.
You can see all MarTrust fees here.
If you make a bank payment from your new MarTrust Account in a different currency, you will be shown the exchange rate before confirming the transaction.
Our exchange rate is based on a live rate from our data provider London Stock Exchange Group, Data & Analytics. The exchange rate includes a foreign exchange fee. The rate refreshes every 20 seconds.
You can see the foreign exchange fee that applies for a given currency here.
Bank transfers are free on the new MarTrust Account until 30 June 2024. From 1 July 2024, international bank transfers will have a new, lower price, of $5. A foreign exchange fee also applies when there is currency conversion.
You can see all MarTrust fees here.
Some employers will provide crew with a free transfer for each payroll.
Please note that when you send us an instruction to process a payment, this payment passes through different participants in the banking chain (or “intermediary banks”). Each intermediary bank may apply their own charges.
All of the main features of the MarTrust Account continue to work as normal. You can receive pay, hold balances, convert currencies, and send bank transfers home. You’ll soon receive your new MarTrust Debit Mastercard to spend and withdraw cash.
The supported balance currencies at launch are USD, EUR and GBP and you can continue to benefit from our low FX rates whenever you send or spend with our usual wide range of currencies. We will be adding more balance currencies in future.
We will be adding support for intermediary bank details, and if you need to provide these in advance please get in touch with our support team on [email protected].
We also have plans for exciting new features including virtual cards, Apple Pay and Google Pay and additional local send money options.
For a period you will be able to use both the old MarTrust E-wallet and your new MarTrust Account. This allows you to continue using your existing card while you wait for you new one.
We won’t automatically move your funds when you claim your new MarTrust Account, as you may wish to keep some money to spend on your existing card.
You can load your existing card until the 17 July 2024 by sending money for free back to your old MarTrust E-Wallet.
You will soon also be able to transfer funds in the other direction from your old MarTrust E-Wallet to your new MarTrust Account. You will be able to transfer remaining funds until 30 September 2024, after which the old MarTrust E-wallet will be closed.
Please ensure that all funds are removed from your old MarTrust E-Wallet before 30 September 2024.
Your old MarTrust E-wallet will be closed on 30 September 2024.
Please ensure that all funds are removed from your old MarTrust E-Wallet before 30 September 2024. You can send funds to your new MarTrust Account for free starting in July, send to your bank account or spend with your existing card.
If you wish to request a transaction statement for your old MarTrust E-Wallet, you need to do so by 30 September 2024 by contacting our support team on [email protected].
There are no specific limits on how much money you can transfer, but any use of the new MarTrust Account must be in accordance with our terms and conditions and Acceptable Use Policy.
No, you cannot deposit funds to your new MarTrust Account from a personal bank account. You can only receive funds to your new MarTrust Account from your employer or from another crew colleague who also has a new MarTrust Account.
The MarTrust solution continually runs compliance and sanctions checks before releasing payments to ensure sanctions compliance. MarTrust is unable to process any payments to or through sanctioned banks including any subsidiaries of the same.
MarTrust is unable to process any payments to or through any sanctioned entity or individual.
Please contact [email protected].
No, your new MarTrust Account is personal to you and you cannot share access to it with family members.
Please contact [email protected].
Yes, with the new MarTrust Account, you are in control of how much money you want to make available for use on your new MarTrust Debit Mastercard.
You can cancel your account at any time by contacting [email protected].
If you require further assistance, please contact our Customer Service team at [email protected] or call +30 2106244770. We also offer support in Russian and Tagalog.
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The MarTrust Team
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